Q : How long does delivery take?
Delivery usually takes around 2–5 business days, depending on your location and courier service.
Delivery and Return
Delivery
Q : When will my order be processed?
Orders are usually processed within 1–2 business days after payment has been confirmed.
Q : Do you ship nationwide?
Yes, Fresh Fleek ships to various locations across the country. Shipping availability may depend on your delivery address.
Q : How can I track my order?
Once your order has been shipped, you will receive a tracking number that you can use to check your delivery status.
Q : What should I do if my package is delayed?
Please check your tracking number first. If there is no update for several days, you can contact our customer support for assistance.
Q : Can I change my delivery address after placing an order?
You can request an address change before your order is shipped. Once the package has been handed to the courier, the address can no longer be changed.
Return
Q : Can I return my item?
Yes, you can request a return if the item is unused, unwashed, undamaged, and still in its original packaging.
Q : How many days do I have to request a return?
Return requests must be made within 7 days after you receive your order.
Q : What items cannot be returned?
Items that have been worn, washed, damaged, altered, or purchased during final sale promotions cannot be returned.
Q : Can I exchange my item for another size?
Yes, size exchanges are available as long as the requested size is still in stock and the item meets our return conditions.
Q : What if I receive a damaged or wrong item?
Please contact us immediately with your order number and product photos. Our team will help you with a replacement or return process.
Q : Who pays for the return shipping cost?
Return shipping costs are usually covered by the customer, except when the item received is wrong or damaged due to our mistake.
Q : How long does the return process take?
After we receive and inspect the returned item, the process usually takes 3–7 business days.
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